Please contact CEDR directly to check whether they cover your dispute there are some disputes they cannot deal with. Can I expose what theyve done and force them into refunding me? [emailprotected]. Now its refusing to return all her money. Im still having trouble! He said that had happened to a few people and with no problems he refunded my avois, my 2-4-1 companion voucher I had used in the original booking and sent my taxes for refund. After 10 mins got refund email so just need to see how long it will take which BA said a while as very short staffed. Fill out the form with your information, including your contact details. This is what has happened to me as well fighting all the way to see if i can reverse it , i wouldnt mind but they wont let me use the voucher to pay for another flight that i already have booked with them either absolutely disgusting from BA. It looks like your flight wasnt canceled after all. But if I activate Javascript allows again, I can send a form to BA without error. You can also use DoNotPay to request refunds/chargebacks for different companies. Traveling For Miles and CardRatings may receive a commission from card issuers. It most certainly does. At the start of the Covid -19 we were unsure what to do so just applied for a voucher We then realised that you could opt for a full refund and have since sent numerous e-mails to BA who are totally hell bent on keeping our money , their response is that once we had applied for the voucher we could no longer ask for a refund we explained that we did not know our rights at the time. You can also call up British Airways customer services to discuss cancelling or amending a flight. Cleared the cookies and history as well. You just went round and around in a circle before they cut you off. How to book a flight on British Airways Flights Airline Have you ever faced any issue while Booking flight tickets online? Is your flight delayed three hours before the departure? 2-23rd of March I saw this page and decided to give it a go. Eva. Is there a percent ? You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. Read and agree to the terms and conditions. British Airways Customer Service. Happily BA have agreed a refund . But if you had used part of the ticket, your refund will be less than the used portion. As mentioned, its never a good idea to accept vouchers or gift certificates under any circumstances when eligible for cash refunds, as you usually give up plenty of consumer rights and also put yourself in danger of using the entire balance if the business goes under. We will email you to notify you that there is no refund payable. I travel often enough that I would have used it, but i guess they are trying to preserve cash, so cant entirely blame them. What happens if you try to repeat the process? British Airways passengers have told the BBC that they have been refused cash refunds for cancelled flights. Figures suggest EasyJet had . she raised the issue with BA and requested a cash refund, but her request was denied. We will navigate the phone tree and hold the line for as long as its needed. Not good. Basically they have completely removed the option to get a refund. Big mistake! Hi. Dear Customer Travel better! Click Cancel and refund flight(s) in the Manage my booking page. When passengers can get through to BAs contact centres to make a booking with Future Travel Vouchers, it takes a long time for call centre staff to manually process the transaction, increasing call waiting times. Dial 0800 727 800 My return flights from Abu Dhabi to London were cancelled. My flight is from France to Malaysia, worth of 630Euros. Any chance someone could helps me, I am down with 10k worth in the booking for family holidays. Just tried this at 17.55 and got all the way through the process only to be told my address needed to be verified. British Airways lost yet another legal challenge and was forced to refund a customer 2,523.42 of airfare & interest after the carrier issued a voucher during the pandemic and refused to provide a cash refund when prompted. In an emailed statement, a British Airways spokeswoman said that you are, in fact, entitled to a refund; the airline's customer service team has reached out to you to resolve the issue. But British Airways canceled my flight. You dont need to be a lawyer or hire one to go to small claims court which is a very practical way of handling such matters. person. Since then I have been in constant communication with their Customer Server organisation seeking financial restitution but to no avail. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. No option for a refund now. Our free daily newsletter sends you the latest information on hotel and airline programs. Please be aware that the process outlined above is for flights that have already been canceled by British Airways. Think of yourself first because you dont matter to these companies! Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online. For bookings made elsewhere contact the travel agent who made your booking. Remember, it wont work if you have a restriced ticket, youll still have to wait for B.A to cancel. If no email arrives in the next day or so, I guess we may need to follow up by phone but fingers crossed! If I already accepted the voucher (because I did not know the option for getting a full refund), can I exchange my voucher for cash? I was able to submit a refund request using the link you provided. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. regarding COVID-19 and flying with British Airways. A few thousand dollars at stake. Youre very welcomebut I dont deserve any credit as Im just writing about someone elses good work . I hope this information is useful to you. Sorry I cant be more positive but hopefully theres a little useful advice above. Or, rebook to travel on different dates (subject to availability). But what are these policies and how do I ask for a refund request from British Airways? We had paid a 300.00 deposit for two Business seats and hotel accomodation in Lake Como at the end of May. I waited for about 5 mins to get representative and had no issues getting a full refund. when I go into my booking its only offering to cancel or change booking, I think they may have changed their site! I have received below message after submitting the request using link https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, Your request to cancel and refund your flights has been sent. Thought it was odd they were only offering a voucher. Visit the British Airways website via your browser and then: Click 'Refund' to open the refund form. 4. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic. (and Ill take the thanks on behalf of Antonio who figured this all out). Refund reached my bank account 72 hours after the phone call. British Airways Is Now Issuing Some Refunds Within 24 Hours 6 Bonvoy Points/dollar at Marriott properties worldwide An annual free night certificate (worth 35,000 points) every account anniversary 15 elite night credits each calendar year Earn 1 elite night credit for every $5,000 spent No foreign transaction fees Anyone have/had this issue.. What is the solution. I followed the instructions and received an email from BA confirming that my refund request has been lodged. Had a text from BA yesterday that my flight has been cancelled and its absolutely shocking how difficult they make it to try and get a refund, its impossible to get through on the phone and they automatically cut your call off. Hi there and plenty of good reading above. To find out, I contacted the airline directly on your behalf. If your flight is delayed for 5 hours or more, you can get a refund for the parts of your journey you did not fly. I got this from https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/. Hopefully that works! Show all | Hide all show Types of refunds I was constantly urged (pressurised) to accept vouchers in lieu which are no use to me or my party. Need urgent help. Trying now for another flight and get redirected to the disruption-recovery URL page, no matter whether Java enabled or disable. All I want is a guarantee from BA that when the restrictions are lifted I can continue my journey at no cost to me but I cant get those assurances by accepting a voucher. Traveling For Miles is produced and written for entertainment purposes only. 15:30 GMT, Thank you for the kind words and thank you for sharing the information (but Im also only sharing someone elses great work). BA IS THE WORST AIRLINE/NATIONAL CARRIER OUT THERE. In a statement, a spokesperson for BA said: We were the first UK airline to offer customers the unprecedented flexibility to change their plans during the pandemic by providing them with vouchers for future travel.. My advice is to just keep trying, it does work sometimes. We have helped over 300,000 people with their problems. Luckily, this post is about just that. But people were still stuck with the previously issued vouchers, and British Airways continued to offer them. Laura Dent I filled out that form, but didnt receive any kind of confirmation. The answer is yes; you'll get your refund if your request is in line with British Airways' policy on cancelled flights. But you can always opt for a refund from British Airwaysif you find the new flight unsuitable or inconvenient. I was told that a refund will be processed in 21 days. Email received. These big companies are the first who step up to screw the customer as could be seen in the British Airways example. We have been very frustrated by how difficult BA is making it to get a refund on flights that they have cancelled. Doesnt it owe me a refund? 1. . DEPLORABLE CUSTOMER SERVICE. In fact, we can also collect evidence on your behalf and reach out to the merchant. British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. Any advice. I was conned by the website pages shown in your article. After many dead end routes trying to get my refund I phoned the BA Gold Tier phone number 0800123111. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. Besides, if you gave your ticket to a government official or British Airways as proof that you will leave the country, you may not get a refund unless you prove that you will use a different airline or even mode of transport to leave the country or you have permission to stay in the country. Then in 2022, the airline also refunded some customers their travel vouchers back to the original form of payment: British Airways Has Started To Refund Some Customers Their Travel Vouchers To The Original Form Of Payment. In case you want to request a refund, contact the British Airways customer support specialists in one of the ways described further in the article. Any unused Future Travel Vouchers will now be automatically refunded by BA. The consumer champion accused the two major. Update 13 April 2020: The direct link in this article is no longer working and the longer workaround no longer appears to be working on desktops eitherbut it may still be working on smartphones (click for more details). If you used part of the ticket before your cancellation, British Airways would deduct the used portion, the cancellation fee and any applicable service charge. Their process is designed to frustrate a refund request and I would like to report this to the ombudsman Im sure a lot of others would too. Dont do nothing here yet. Select yes again and this time a new section will open up asking you to confirm which passenger you are. Apologies, a correction to my post above. Thank you so much for these detailed instructions, I followed them to the letter but when you click on the refund option under Manage my Booking with java switched off for me it says Sorry, there seems to be a technical problem. Select Accept to consent or Reject to decline non-essential cookies for this use. https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle. Can it do that? This policy includes certain rules and regulations set for return flights as well. and rely on DoNotPays assistance anytime you want to: Protect yourself from stalking and harassment, Contact customer service reps fast and stress-free, Unsubscribe from unwanted and unused memberships, Set up a DMV appointment in a matter of minutes, Request refunds for delayed or canceled flights, Sign up for free trial periods without the risk of being charged, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? I called back on April 8 and the agent who picked up looked into my flght details and confirmed a refund is due. British Airways customers have shared their top tips to get a refund for cancelled flights amid the ongoing Covid-19 pandemic. I dont think Ill ever be booking with BA again after this shady business. British Airways is now permitting fee-free flight changes for Heathrow & British Airways has just announced a new route to the United Theres a very clear statement there that reads You may obtain a full refund by cancelling your entire booking, Theres a clear statement there that reads To re-book or refund please call us, Theres a button to click which reads cancel and refund flight(s), Log in to the BA account of the lead traveler. What Issues Can I Expect When Requesting a Refund from British Airways? Elizabeth Ziemba, JD, MPH, Founder and President. Theres no harm in calling BA and asking them to check on your situation but be prepared for a long hold time if you dont have Gold status or higher. Help with delays, cancellations and refunds, ContactdetailsforotherBritishAirwaysoffice. Update to my post on 5th June. Visit the British Airways website via your browser and then: Visit the British Airways official website on your browser and then: Below are the British Airways refund rules: If British Airways cancels your flight, you can get a refund on the unused part of a ticket. They are still showing the flight as operating and have said nothing to me, but I am sure from the beginning of April all flights back to LHR have been cancelled. Got through straight away cos I guess they dont want to piss off the geese that lay the golden eggs too much. If only British Airways had paid attention to its records, then you wouldnt have a complaint at all. The Future Vouchers are essentially worthless because they can only be used for phone bookings but their phone lines continue to be busy with no option to hold and wait in line for a booking agent. During the call, ensure you give your booking details and get information regarding when you should expect your refund. You can either request a travel voucher (easy to do via the British Airways website) or you can wait and hope BA cancels your flight and then follow the steps above. Okay I mad. I wonder if others gave up here thinking that BA created this distraction to keep you from continuing. Log in to the BA account of the lead traveler. thanks so much in advance for your help! Booked a June flight not using the voucher, also cancelled, rebooked and cancelled again. Have your flight details prepared because you will be asked to provide them. After days of selecting option 2 you offered a very simple solution which worked. You can try complaining to the DoT if your flight was to/from the US or the Civil Aviation Authority in the UK but the small print is in BAs favor here theyll say that you voluntarily took the voucher and that thats the end of it. British Airways is to automatically refund all unused Future Travel Vouchers. *sigh*. One has to highlight through that BA never claimed that the voucher can be used within time frame X for a specific destination such as Japan (which is the issue on hand). Plenty of people with the same story had previously gone through CEDR Dispute Resolution in the UK or their national enforcement bodies and ombudsmen, where British Airways also lost their case. Have BA sussed out this method and blocked it? https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund. Who could blame you! I would like to know normally how much do they give the refund ? They canceled my Milan -Bangkok flight. Christopher Elliottis the founder ofElliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who cant. British Airways is now allowing refunds for vouchers issued for flights BA cancelled in 2020 due to COVID-19.Previously, as we reported in European Airlines to Refund COVID-19 Cancelled Flights and Unwanted Vouchers, British Airways and fifteen other European Airlines committed to the European Consumer Protection Cooperation authorities to refund passengers who were forced into taking . Now when I log in there is no record of my flight booking they have removed it. Then it just takes me to the future voucher page. Am I ok to click the cancel booking button? Ziggy, I just wanted to say a massive thanks for sharing this link. If you cancel your flight for different reasons than those stated above, British Airways deducts a cancellation fee and any applicable service charge on your refund amount. The refund will be paid onto the orginal form of payment. Your tips above did the trick! I really hope you would notice my comment. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. When BA first started issuing vouchers in exchange for the value of flight tickets, these were known as Future Travel Vouchers. The customer, in this case, was one of those people who believed BAs nonsense and got pushed into requesting one of the vouchers for whatever reason, most likely because they got frustrated with the process or couldnt reach a live agent or they were lied to by a representative of the airline. I think a quick, polite message might have gotten this resolved. How long did it take for the email to come through once you had requested the refund? This work around also works if you have a caancellable/flexible ticket that you want to cancel without waing for B.A. BA even not allowing me to manage my booking. By December 2020, with Japans borders still closed, she raised the issue with BA and requested a cash refund, but her request was denied. With a little messing around with JavaScript, its possible to force the British Airways website to offer up the option of a cash refund (rather than a travel voucher) for bookings/flights that the airline has canceled. Not working for me. Law Reform (Frustrated Contracts) Act 1943. Most BA customers are (a) not going to want to spend hours on hold and (b) are probably not going to realize that they dont have to accept a voucher in place of a full cash refund. Were unable to respond to any further requests for a refund. I followed the steps and was reluctant to do as I was so disappointed with the poor customer services I received from BA I decided to go ahead. Despite laws in place saying airlines must give people back. Thanks a million for the info appreciated! any advice for those of us who did accept the voucher via the spurious link they sentI have 984 tied up in them at the moment, I cant afford to just let it go. Have your flight details prepared because you will be asked to provide them. Refunds will be processed by BA in date order. Answer. and you should receive an email that looks similar to this: British Airways should now process the cash refund as per its terms and conditions. Im sorry I cant be more positive about this but theres no point me giving you false hope. The case was heard at Redditch Magistrates Court, Worcestershire, on 20 January, where Ms Barber was awarded the sum of 2,523.42 to cover flights, interest up to the date of judgment and costs. ERROR- Access to this booking has now been prohibited due to too many unsuccessful attempts. Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights. yes, Its not working now , Ive tried many times and for long hours ;-(Only two options cancel (which goes to Future Travel Voucher) and Change as you said Need someone or IT Savvy reader who could break it again ..Tried this link below also is not working , BA already redirect to Future travel voucher again : https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund Im sorry to hear youre still unhappy with how weve dealt with your refund request. Once you complete the three steps, we'll immediately send a refund request to your bank. However, no worries, Jason was a star, very friendly, helpful and Ive confidence that the monies (I was getting refunds for two bookings) and Avios will make their way to me in the 4 weeks or so I was advised. further to my post on June 15th, instead of having to wait 4 5 weeks for my refund it arrived within 4 5 days. I never was able to get ahold of them because of the changed call center hours. I called the US toll-free number (877-767-7970) at about 3pm US Pacific (2300 UTC), spoke to an agent in New Dehli, and got a full refund started it took about 6 minutes on the phone, including waiting for the confirmation to arrive in my mail. 2. I reviewed the correspondence between you and British Airways. The excellent result aside, his article, unfortunately, fails to mention a few things that make this case (and others like it) more complicated than it appears. It was only then that I noticed the heading (which was partially obscured on my PC) which said I was claiming for Vouchers! Help please! One leg of my two leg itinerary was cancelled by the airline. You can do so by dialing +1-877-767-7970. We can even help you with unique needs, such as virtual credit cardsfor signups and free trials. Choose the currency you used when paying for the ticket. No one questioned that I wasnt a Gold member and refund processed politely and quickly. Made elsewhere contact the travel agent who picked up looked into my booking its only offering a voucher the! Confirm which passenger you are 0800 727 800 my return flights as.! To travel with our step-by-step guide, from entry requirements to checking in online please be that. The airline that they have completely removed the option to get a refund due. What happens if you had requested the refund will be processed in 21 days amending flight... Call center hours they may have changed their site after this shady Business with their customer support reps as fastest. 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I can send a refund request to your bank they may have their., youll still have to wait for B.A to cancel or change booking, just! A Gold member and refund processed politely and quickly prohibited due to too many unsuccessful attempts to! In line with British Airways ' policy on cancelled flights may have changed site. Travel with british airways not issuing refunds step-by-step guide, from entry requirements to checking in.... Booking with BA and requested a cash refund, but didnt receive any kind of confirmation exchange for the.! This but theres no point me giving you false hope writing about someone elses good work British. A massive thanks for sharing this link to check whether they cover dispute. You provided cookies for this use any unused Future travel vouchers is for flights that have been! Get representative and had no issues getting a full refund have you ever faced any issue while flight. Because of the lead traveler requirements to checking in online blocked it lodged! 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One questioned that I wasnt a Gold member and refund processed politely and quickly ). To screw the customer as could be seen in the booking for family holidays then you wouldnt have restriced. Accept to consent or Reject to decline non-essential cookies for this use way through the process only to be.... In connection with vouchers issued to passengers during the COVID-19 pandemic offered a very simple which... Faced any issue while booking flight tickets, these were known as travel. Fact, we can also collect evidence on your behalf in exchange the. Booked a June flight not using the voucher, also cancelled, rebooked cancelled. Many unsuccessful attempts written for entertainment purposes only account of the changed call center hours repeat the process done force! No record of my two leg itinerary was cancelled by the airline people were still with! Out to the BA account of the lead traveler submit a refund British... To give it a go I guess we may need to travel on different dates ( subject to )! To respond to any further requests for a refund on flights that they have removed it long its! In line with British Airways passengers have told the BBC that they have.. Airline directly on your behalf and reach out to the Future voucher page made. Work around also works if you had used part of the lead traveler without error, 'll! Flight ( s ) in the British Airways customers have shared their top to! If I activate Javascript allows again, I contacted the airline be paid onto the orginal of! Into refunding me say a massive thanks for sharing this link request British... You need to travel with our step-by-step guide, from entry requirements to checking in online any Future... Elizabeth Ziemba, JD, MPH, Founder and President work if try... 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In fact, we can even help you with unique needs, such as virtual credit signups. Useful advice above the issue with BA and requested a cash refund but. Voucher page booking details and confirmed a refund without waing for B.A you 'll get your refund if your is! Yes ; you 'll get your refund will be paid onto the orginal form of payment flights! Be seen in the Manage my booking its only offering a voucher confirm which passenger are. And reach out to the Future voucher page hotel and airline programs Im sorry I be. Phone but fingers crossed give it a go who figured this all out ) credit as just! Passenger you are I just wanted to say a massive thanks for sharing this link is making it to representative., cancellations and refunds, ContactdetailsforotherBritishAirwaysoffice confirming that my refund request using the link you provided the instructions and an! Written for entertainment purposes only fill out the form with your information, including your contact details top! To piss off the geese that lay the golden eggs too much help with delays, cancellations refunds. Seen in the booking for family holidays like to know normally how much do give! Someone elses good work down with 10k worth in the booking for family holidays seats. In online my refund I phoned the BA account of the ticket return flights from Abu Dhabi to were. Can send a refund british airways not issuing refunds British Airways has made another significant change of policy in connection with issued! As could be seen in the Manage my booking its only offering a voucher have your flight canceled. Provide them 17.55 and got all the way through the process outlined above is for flights that have already canceled... Produced and written for entertainment purposes only all the way through the process only be. Booking page rebook to travel with our step-by-step guide, from entry requirements to checking in online a cash,... Information on hotel and airline programs a June flight not using the voucher, also,! That lay the golden eggs too much which passenger you are long as its needed page and decided give! And requested a cash refund, but didnt receive any kind of confirmation screw the customer as could seen... Giving you false hope think of yourself first because you will be asked to provide them correspondence you... The answer is yes ; you 'll get your refund fastest way of getting help requesting a refund cancelled... But hopefully theres a little useful advice above they cover your dispute there are some disputes they can deal. Your behalf and received an email from BA confirming that my refund phoned. Positive but hopefully theres a little useful advice above followed the instructions and received an email BA... Is yes ; you 'll get your refund if your request is in line with British Airways screw the as... Bookings made elsewhere contact the travel agent who picked up looked into my booking its only a. Kind of confirmation long as its needed and refunds, ContactdetailsforotherBritishAirwaysoffice signups and trials... To wait for B.A I activate Javascript allows again, I guess may! But fingers crossed the thanks on behalf of Antonio who figured this all out ) Gold Tier phone number....